If you are not happy with any purchase of Hoofwear Country Clothing, simply return it to us within 28 days of purchase in its original condition with all original tags attached, together with your proof of purchase receipt and we will issue you a refund or offer an exchange. Please ensure details of your refund or exchange requirement are noted on the proof of purchase.
Please send all items for return/exchange to:
Hoofwear Country Clothing
T/A Hooftrimming Ltd
Unit 6, Town House Farm
Clotton
Tarporley
Cheshire
CW6 0EG
For any returns queries, please contact us at admin@hooftrimming.co.uk
All sale items are final and non-returnable.
Unfortunately, we do not offer free returns, or refunds for postage paid.
Refund payments will be returned via the payment method that was used when the purchase was made. We are not able to refund any original postage charges, but we will send out any exchange items free of charge for UK Mainland. Please allow up to 5 working days to process refunds from the date of delivery to us. Refunds can take 3-5 working days to show in your bank account once processed.
We advise you to send parcels back with a signed/tracked service. Please always keep proof of postage until you receive your refund monies, otherwise this will alter your rights to a refund.
Please take extra care when trying on your purchases, as any self-made marks (such as make-up, self-tan, lotions, perfumes etc.) may change your entitlement to a refund.
If you receive the wrong item/ faulty item, we are very sorry! If this should happen, please get in contact with us by way of email within 14 days, leaving your preferred way of contact and we will get back to you as soon as possible. We aim to get back to you within 24hrs.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we will send it back to the original delivery address and ask you to cover the delivery costs. If you are having any problems returning your order, please get in touch.
Please note this returns policy applies to items bought online.
This does not affect your statutory rights.